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Home | Courses + Compliance | Cancellation & Transfers

Cancellations and Transfers

When initiated by the course provider

  • The course provider reserves the right to cancel, postpone or re-schedule a course due to low enrolments, illness of presenter(s), or facilitator(s), or due to unforeseen circumstances.
  • The course provider sets the timeframe within which they may cancel the course, due to less than minimum number of patricipants needed for the course to be viable.
  • In the event of course cancellation, the course provider will make every effort to contact you. When enrolling, please accurately provide all of your contact details including home and work phone numbers, your mobile number, facsimile number and email address.

When initiated by the customer

Please choose your course carefully, we cannot be responsible for personal circumstances.The term 'Cancel' is defined as cancellation of a place previously booked in a course, or the need to transfer, where the course provider is advised directly by you by a telephone call, a facsimile, an e-mail or a letter of your request and the circumstances.

  • If you cancel your enrolment more than seven (7) days before the course commences, we will refund your course fee minus a $44.00 administration fee (non-refundable). This policy also applies to any booking cancelled on the day it was originally made.
  • If you cancel your enrolment less than seven (7) days before the course commences, but not on the day of the course, we will refund your course fee minus a $85.00 cancellation fee.
  • If you cancel your enrolment on the day of the course, we reserve the right not to refund your booking fee.
  • If you transfer to another course date more than seven (7) days before the original course commences, no transfer fee will apply and you will be transferred provided that: 
    • there are spaces available 
    • your transfer does not disrupt the class into which you are transferring 
    • selected course will run within the next three months
  • If you transfer to another course date less than seven (7) days before the original course commences, you will have to pay $44.00 transfer fee, that will enable you to transfer to another course date provided that:
    • there are spaces available
    • your transfer does not disrupt the class into which you are transferring
    • selected course will run within the next three months

NSW - Owner Builder Course

For Course Refund Policy, Terms & Conditions of the NSW - Owner Builder Course, please click here.
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