This product comes with a 12 month Manufacturer's Warranty from the date of purchase which include labour and parts. Any problems within the warranty period, simply return the 'Tangle Free' Retracting Hose Reel to the manufacturer. This warranty will become void if there is any attempt to disassemble the unit, which is a dangerous act due to the spring loaded nature of the wind in reel.

If the product is damaged in any way by customer not following the instructions, the warranty is void.

Customer must produce a receipt of purchase for warranty purposes.

The Manufacturer is Based Here in Australia
After the warranty period has expired, as the manufacturer is based here in Australia, any repairs, spare parts and service is available should any necessary servicing in the years ahead be required.
(This longevity and peace of mind is usually not available for imported products from unknown manufacturers.)